Mumbai: Nissan has launched the phase 1 of its Indian customer service campaign ‘Happy with Nissan’, to be held from May 9-18, 2014. This campaign will include free customer services like a free car check-up, wash and 20% discount on labour charges.
Nissan will set up 66 authorised service outlets across 54 Indian cities for this campaign. Its customers will be able to drop in and have their vehicles washed and thoroughly checked for free by qualified Nissan service staff. Official reports also stated, ‘All vehicles will undergo a thorough 60-point check. Other benefits include discounts up to 20% on Nissan genuine accessories and up to 20% on Nissan Extended Warranty for vehicles in the warranty period’.
In addition to the above mentioned services, each customer will be offered various engagement activities for their families and will win Nissan genuine car care products, movie tickets, shopping vouchers and other gifts through lucky draws. Nissan’s recently inaugurated state-of-the-art Parts Distribution Centre in Chennai and the ‘Happy with Nissan’ service campaign complement each other in emphasizing Nissan’s commitment to its customers.
This in turn will also help the company to resolve pending and immediate service-related issues. Nissan customers will get to know detailed information about the benefits of authorised Nissan service centres and the use of Nissan genuine spare parts and accessories.
The customer outreach campaign will help Nissan’s after-sales service team to proactively meet customers face to face, understand their issues and find appropriate solutions. The camp is just one initiative in the company’s ongoing drive to improve customer confidence and satisfaction by boosting its after-sales service infrastructure.
“We want to create a service environment that our customers can trust, be comfortable and feel proud of being associated with the Nissan brand. We are consciously working towards optimizing our after-sales service operations so that service wait time and costs can be kept to a minimum. This is one of our key priorities for this year,” concluded Kenichiro Yomura, President, Nissan India Operations.
