Hyderabad: In yet another step forward in citizen friendly policing services, Hyderabad City Police launched a mobile App, “Hyderabad City Police - Lost Report” to facilitate citizens for reporting lost or missed documents or articles and obtain a digitally signed report online for applying for a duplicate insurance.
These digitally signed police reports will be issued only in cases of lost or missing items which don’t amount to crime and where no FIRs are required to be registered.
Till now, citizens were applying for police report through Mee-Seva Centres by paying service charges.
The complaint will be sent to police by the centres and the concerned police station officials will physically interact with the complainant and verify the information furnished and approve for issue of report. The complainant has to go to Mee-Seva Centre for collection of the police report which is digitally signed after about a week. Since the process is cumbersome and time consuming, citizens face inconvenience.
Hyderabad police commissioner M. Mahendar Reddy said the mobile app was implemented to facilitate easy issue of police report to citizens in case of loss of documents or articles. With this app, citizens can directly file a report to the police online without going to the police station or Mee-Seva Centre. The service is free of cost.
“The police will register all the details furnished by the citizens through the app and issue an online digitally signed report within three days. This can be downloaded on their mobile. A copy of the report will also be sent to the registered email ID of the complainant,” Mr Reddy said.
How the system works
Citizens have to download the app from playstore for Android and app store for IOS users and can report about multiple documents or articles. A nodal officer of the rank of Additional DCP, Crimes, will designate an officer to verify the veracity of the complaint and will approve or reject the report.
If approved or rejected the user will receive report through phone or mail. The cops are to do background verification. Details will be compared with Aadhaar card and other details.
The report issued by the police is digitally signed and has a photo of the applicant along with details of Aadhaar card, unique verification key number likely.
The service covers lost or missing Aadhaar card, bank passbook, bank cheque books, bond certificates, cameras, cell phones, SIM card, computers, notebooks and tablet computers, laptops, debit card, credit card, voter ID, PAN card, driving license, ID cards of government and private organisations, schools, colleges, marks memo, postal passbook, share certificates, transfer certificate, vehicle fitness certificate, vehicle insurance and vehicle RC.
Complaints regarding documents such as passports, which are related to national security will not be taken. These complainants will have to approach the local police station.
