Hyderabad: A botnet attack has affected the information built into modems used for BSNL’s broadband services across the country. BSNL broadband services have been affected for three days.
The malware attacked internal modems in the National Internet Backbone of the BSNL and recently-installed modems manufactured by two Indian companies at the customer end. The BSNL has rectified the problem at NIB but it has to individually reset modems given to customers. Officials from Hyderabad Telecom believed about 45 per cent of broadband connections were affected.
HTD Dy GM M. Alivelu said the corporation had established a control room to attend calls of customers on the issue. “Customers who have lost broadband connections can lodge complaints at 040-23231504 between 8 am and 8 pm, or can visit the nearest customer service centre along with their modems between 10 am and 5 pm for quick resolution of the issue,” Ms Alivelu said.
The symptom of botnet attack is non-functioning of internet and the red LED light switching on on modems. She said the department would deploy additional staff from Sunday to visit customers to rectify the problem as early as possible.
Broadband Services Dy GM P. Murali said that the modems were made in India and not products from China.
