Smartphone manufacturers are extremely careful about the safety of their products, especially after Samsung’s Galaxy Note 7 fiasco. OEMs across the world have ensured stringent safety regulations before each device leaves the production line. However, a recent video circulating on the social media has been showing a device exploding while it is inspected by the dealer. The video allegedly claimed the device to be Xiaomi’s Redmi Note 4.
Now, no company wants to suffer from the crisis that Samsung went through last year. Therefore, Xiaomi swung into action and investigated the case. Their investigation revealed that the exploding device on the footage doesn’t belong from Xiaomi’s portfolio.
In an official press statement, the company has claimed that the footage has no relation with any of its products. The company claims that in an earlier incident, one of their Redmi Note 4 customers reported to a service centre in Bangalore with faults in the device. After inspection, they found out that the concerned unit had received damages due to the use of a faulty third-party charger along with evidence of physical damage to the unit.
Xiaomi says that the unit was replaced with a brand new Redmi Note 4, despite the customer-induced damage. Regarding the circulated video, Xiaomi claims that:
1. The video was attained from a random WhatsApp group and has nothing to do with this recent Redmi Note 4 case.
2. In fact, there is no evidence in the video to suggest that the device is a Redmi Note 4 or any other Xiaomi phone.
3. The video is not from the aforementioned Poorvika store or any other Poorvika store. On further investigation, they found that the CCTV video was from a retailer in Anamangad, Kerala. Xiaomi India only started selling devices at 3G and Fone 4 stores a few weeks ago in Kerala.
4. The CCTV video was recorded on a different date, not 1st June (when the customer bought the phone) or 17th July (when his phone got damaged).
5. The customer in the video is not the one they dealt with regarding the unit replacement case. The customer has confirmed to Xiaomi that the people in the video do not include or represent him or any of his relatives.
As for the video, a report from News18 claims that the same video has been used on YouTube to depict an exploding OPPO smartphone. Upon close inspection, it seems impossible to identify the handset from the low-resolution video. Therefore, it seems that this video has no logical relation to any particular product from Xiaomi or OPPO.
Xiaomi stresses on the fact that they have been following strict quality control measures to deliver the best experience from their products. The company says that they find the action very disturbing and will be taking a legal action against the original publisher of the incident.
