13 AI passengers denied seats for Chennai to Madurai flight.
Chennai: Due to the lackadaisical attitude of Air India employees, 13 passengers who had booked tickets for its flight from Chennai to Madurai were denied seats for no reason. The agitated passengers were assured that they would be accommodated in a flight later in the day.
According to airport sources, 80 passengers, all LIC agents from Madurai, were returning from Kolkatta after attending a conclave there last month. On Thursday, at around 12.50 pm, they were about to board the Air India AI 671 flight to Madurai when they were informed that 13 of them could not board the flight as their tickets had not been confirmed.
They were told that they would be sent by another flight on Friday. This resulted in chaos as the group started arguing with the airlines staff saying they travel in a group. They refused to take refund of ticket money. Later, AI officials along with airport security staff tried negotiating with other passengers who had already boarded the flight. This too failed, sources added.
As a last resort, AI officials pleaded with the 13 passengers that theywould be sent by a flight that evening itself by other airlines. After a delay of more than an hour, the flight took off at around 2 pm on Thursday.
An Air India official confirmed the delay in take off, but explained it was due to delay in the flight’s arrival from Mumbai . The official also maintained that there were only 33 passengers in the group.
( Source : dc )
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