Don’t we all just hate customer support? That waiting in queue, those inexperienced ‘professionals’ not even interested in understanding what our problem is.
Well, it turns out that someone out there is thinking of exactly those issues. Founders Aakrit Vaish and Swapan Rajdev have come up with a brilliant solution in the form of a smartphone app called Haptik.
The app is available for Android and iOS, and is designed for customer support in India, except that it doesn’t use the company in question’s support helpline. It has its own band of company experts, sitting and waiting for all your queries.
The app promises waiting times of less than 4 minutes, and gets you in touch with someone who knows the company and the field you have a query in. You can text this person, and have your stuff sorted out. They’ll ask you the right questions and give you relevant answers.
In case you really need to contact the companies in question, the app even has a provision of providing you with the requisite customer support numbers and e-mail addresses. Yes, very convenient, we know.
You should definitely check out Haptik. It’s not often that these ideas are catered specifically to Indian markets so it’s time to make the best of it.
