Income-tax department wing launches online chat service

New Delhi: The income-tax department has launched an ‘online chat’ service for taxpayers so that they can seek answers to their basic queries and doubts relating to direct tax issues.

A window has been hosted on the department’s home page www.incometaxindia.gov.in with a prominent icon stating ‘Live Chat Online — Ask Your Query’.

“A team of experts from the department and independent tax practitioners has been deputed to answer the general queries of a taxpayer. This first-time initiative is aimed to enhance taxpayer services in the country,” the officer said.

He added more features would be added to the online chat system based on the feedback received by the department. A person can enter the 'chat room' by furnishing an email ID.