Now, Discoms app lets you pay bills, lodge complaints
Officials said the app will be made available across all platforms including Google's Playstore and Apple store.
Hyderabad: The Telangana Southern Power Distribution Company (Discom) has unveiled a mobile phone app which will allow consumers in the city to pay their electricity bills and review bill history dating back to one year. The app will allow new consumers to verify the status of a new electricity connection.
Trial runs of the app are being conducted and officials say the software will be made available for download within the next few days. It’s not just paying bills, consumers will also be able to instantly lodge complaints about power cuts in their area using the app.
The features of the app have already been hosted on the TS southern Discom website, www.tssouthernpower.com. Officials are inviting feedback too.
A large number of consumers have already downloaded the app onto their mobile devices and have started the process of giving feedback — asking for more features to be added among other observations. Officials said the app will be made available across all platforms including Google’s Playstore and Apple store.
One user, Purna Chandra Rao Yeluri, suggested officials look into “change of ownership” and permit consumers to upload relevant documents into the app, allowing them the convenience of not having to visit electricity offices multiple times. Yeluri said one visit to the power office should be enough if the app took care of the rest.
He explained that electricity meter connections of many apartments were initially in the names of builders and the transfer to the names of flat owners or the association was a time-consuming process at the electricity offices. He said the app should make the ownership transfer process more convenient.
Another consumer, Punnarao Rayapudi, said there was no option currently to save the unique service number of the consumer and the app was asking same details every time consumers logged in.
TS Southern Disscom officials said the app was still in trial stage and that they would be adding new features based on feedback. “We are trying to add more features to it before its formal launch,” an official said.