Hyderabad: Consumer panel supports couple against Jet Airways

Hyderabad: A flight delay has cost Jet Airways a hefty sum. Jet Airways has been ordered to pay Nookala Lakshmikantha Reddy and Sudhatri Reddy, a couple residing in Vidyanagar, a lump sum as compensation by the airlines for deficiency of service. 

The couple approached the consumer forum stating that delay caused by Jet Airways flight in Hyderabad cost them their connecting flight from Mumbai to Frankfurt, which in turn caused their entire travel itinerary to go for a toss. As per practice, if a passenger misses a connecting flight due to the mistake of the airline, the latter makes alternate flight arrangements as well as arranges for food, stay, assistance, etc. 

The forum stated that the complainants suffered mental agony and trauma because of the airlines and therefore ruled in favour of the couple, stating that Rs 1,73,445 should be paid to the couple to cover their ticket cost and $1,902 dollars should also be paid to compensate for their Delta Air Lines tickets. Similarly, an amount of Rs 50,000 has been awarded as compensation and Rs 5,000 towards costs.