Consumer Forum asks firm to pay Rs 82,000 damages for defective AC
The bench said engineers from Jai Air Systems attended the problem eight times.
CHENNAI: The District Consumer Disputes Redressal Forum, Chennai (North), has directed an AC manufacturing firm and its authorised service provider to pay a compensation of Rs 82,000 to a consumer for selling a defective air conditioner to him
In the complaint, Sajid P.Jose, Chetput, submitted he purchased an “O” General one ton window AC along with a 4 KVA stabiliser for Rs 27,000 from Abirami Audios and Videos, Alwarpet, on March 31, 2012. After installation, the AC malfunctioned repeatedly, even after repairs.
He sent a legal notice to Managing Director, ETA General P.Ltd., Manager, Jai Air Systems, Kodambakkam, authorised service provider, and Manager, Abirami Audios and Videos, to refund the unit cost and compensation for causing mental agony. Opposing this, the three replied the problem occurred due to power fluctuation in his house and advised him to get a proper stabilizer.
The bench comprising its president, K. Jayabalan and Member T. Kalaiyarasi said engineers from Jai Air Systems attended the problem eight times. Further, the PCB was replaced twice.
Rejecting the respondents’ contention that the unit was damaged due to power fluctuation, the Bench said “when the stabilizer purchased from the show room was used for the AC unit, due to fluctuation of power supply the unit got damaged cannot be accepted”.