Airports give visitors first glimpse of a nation

I recently worked with someone of significant clout in Western journalistic and policy circles who was preparing for his first trip to Pakistan. Having travelled the world, he had determined that one of the best data points to gauge societies and state-society relations was one’s experiences at a country’s airports. He believes that management of airports, the demeanour of state officials, the type of treatment foreign and local travellers receive, passenger behaviour, etc give a general sense of how things operate in a country. The traveller reported back on his airport experience in Pakistan after he returned. He had walked away with a negative experience. Airports create first impressions which tend to stick. When those drawing conclusions from their experiences happen to be people whose word carries weight, they can affect a country’s international image. The first thing that struck this traveller was the panoply of power by the privileged.

He noticed a dozen or so people carrying name cards of passengers they were tasked to escort past the immigration and customs queues. This isn’t peculiar to Pakistan so what stood out? The sense of entitlement, he said. Those he spoke to felt they deserved this privileged treatment, and did not see their willingness to bypass proper channels as undermining the rule of law. Next, he observed the normal immigration queue and recognised some individuals who had waited patiently in the long queues before boarding the flight from the US. They were perturbed, even though the queues were far shorter in Lahore. They resorted to talking down Pakistan’s systems and institutions and expressing their displeasure with everything from airport staff to the country’s leadership. I might add that the patience of Pakistani travellers tends to return promptly on flights back to Western lands even though immigration procedures in these countries are seldom welcoming of green-passport holders.

The contrast prompted him to strike up a conversation with some passengers, only to see their deep apathy to state authority and distrust in the state institutions. He walked away convinced what he was hearing amounted to a case of a tenuous, perhaps unsustainable, social compact between the state and society. His read-out on the state’s systems and regulations wasn’t bullish either. He noticed their inertia. He was puzzled that he was asked to fill out landing and health declaration cards before reaching the immigration counter, but the officer tossed out both in front of him. Landing card data has been automated, and there’s no mechanism for health data management at airports. No official could tell him why the forms still existed.

This traveller was troubled by what he described as a bad law with incentives that encouraged rent-seeking by officials. He narrated his run-in with a customs official who demanded duty payment on his personal gadgetry based on a rule that any traveller arriving with more than one laptop or mobile phone is liable to pay taxes on the second piece. He was taken to a desk where the relevant page of the customs manual was bookmarked. Customs officials will tell you that if they implemented this rule across the board, they would be rehearsing this drill constantly through the day given the large number of travellers carrying multiple phones or laptops. The logic of the rule is to prevent smuggling.

But the same customs officials would also accept that professional smugglers seldom arrive without prior rent payments that allow them to bypass inspections. As expected, this traveller was asked for chai pani ka kharcha to be let off. On his way back to the US, he noticed his porter handed over money to the security official at the airport’s entrance tasked to ensure that only ticketed passengers enter the check-in lounge. Turns out that this wasn’t a porter but an employee of an airport authority that gave him access to the check-in lounge, but not to provide porter services. Apparently, this is a mechanism well known to those who ought to put an end to it. Overall, he felt we are desensitised to obvious institutional anomalies and wrongs, and seem to lack the drive to fix them. Right on the mark, he is.

By arrangement with Dawn