Andhra Pradesh: Naidu Calls for 100-Day RTGS Citizen Service Project

 Vijayawada: Chief Minister Nara Chandrababu Naidu has asked officials to prepare a special project within the next 100 days on citizen services and government programmes through the Real-Time Governance Society (RTGS).

“If the government’s responses to people's issues are faster, this will be of great help to the public,” he said during a visit of the RTGS Centre at the state Secretariat.

The project was launched during the previous Telugu Desam term. The YSR Congress government ignored it viewed it as a whimsical action of Naidu. On Tuesday, the CM reviewed its performance so as to make the system active.

He explained that the RTGS was an institutional framework formed by the state to promote e-governance, technology and electronic communication. “It would help improve the delivery of services in an agile and responsive manner through data analytics, beneficiary feedback, project monitoring and process re-engineering of welfare provisions, ensuring effective citizen service delivery in all government schemes/programmes,” he said.

The chief minister held a meeting with the chief secretary and the DGP at the Central Command Control Centre of the RTG and discussed how to make public services easy through RTG and accelerate the pace of the administration.

Naidu said, "All the departments should utilise the services of RTG with regard to the master data of the people and formulate a plan as to how to extend immediate and better services to them.”

“Policies should be framed for giving immediate service to the people for programmes like Aadhar registration, vaccination data, school admissions, registration of names in ration cards, marriage certificates and other certificates."

Officials should also work out how RTG can be utilised for speedy services with regard to sanitation, traffic, accidents, crime, irrigation projects, floods, calamities, disaster management and other issues, he said.

Naidu felt that if Real Time Governance is active in analysing the data through CCTV Cameras and drones, people would get immediate justice. Thus, a special project should be prepared in the next 100 days on the public services and programmes that are to be taken up through RTG, the CM said.