TGCSB Saves Victim’s Rs 1,10,70,000, Courtesy 1930 Call Centre

 Hyderabad: The TG Cyber Security Bureau (TGCSB) saved a victim from losing Rs 1,10,70,000 in a cyber fraud by freezing the money at the right time. On December 10, the bureau received a 1930 call from a victim, saying that he received a message saying Rs 1,90,00,000 has been debited from his account.

According to the Cyber Security Bureau police, the victim confirmed that he had not received any suspicious messages or links, and that the amount was debited without an OTP. The unauthorized transaction occurred at 2:03 pm.

The 1930 team registered the complaint and followed it up with the credited bank i.e Punjab National Bank (PNB). An amount of Rs 75,69,223 was intercepted and saved at PNB whereas an amount of Rs 35,00,000 was transferred out from PNB to other banks by the fraudster, which was also tracked and saved by 1930 call centre follow-up team and the concerned banking authorities.

Initially the call was received at 1930 call centre by call agent G Mounika, WPC who acted swiftly and alerted the banking follow up team of the call centre headed by WSI Sirisha. WPC - Swapna and PC - Venkatesh, who in turn alerted the nodal teams of AU Small Finance Bank, Punjab National Bank, Bank of Baroda, Indian Bank and followed up the action. Because of their swift and timely action, an amount of Rs 1,10,70,000 was put on hold at the respective banks. Further follow up for the remaining amount of Rs 79,30,000 is in progress.