Yet another problem: Galaxy S8, S8+ users face trouble with audio feature

Recently, reports regarding Samsung Galaxy S8, S8+ users experiencing red-colour screen tint problem emerged online, disappointing many of its fans. It appears like another issue has cropped up. This time, some users have complained about random audio cut-offs on Samsung’s Community website.

Going on the available user feedback, it has been assumed that the problem is related to the hardware and not software. In other words, this issue won’t be able to get resolved through a simple software update.

“Guys, sorry to inform that it is most probably a hardware issue since only few customers including me are facing this. If it was a software issue then more customers will come up with similar complaints. Bad luck we may all got the same batch of faulty phones,” a customer post read on Samsung’s Community website.

Many users are also reportedly saying that Samsung is not providing the option of replacing faulty Galaxy S8 and S8+ smartphones.

“The reason why I am saying is that I started the device in safe-mode and the issue is still there. By tapping right above the speaker clears the issue and same vice versa while playing if tap above the speaker the sound again cuts off meaning to say it’s a hardware-related thing,” says another customer.

Samsung hasn’t made any official comments on this issue yet.