Pune: Maruti Suzuki, India’s biggest car maker, on Tuesday said it has inaugurated its 5000th service touchpoint, expanding its network across 2,500 cities.
The automaker is looking to strengthen its service network in line with an increase in sales over the next few years.
Maruti is looking at doubling capacity to 4 million units per annum by FY31, which would include sales of about 3 million units in the domestic market and 750,000-800,000 for exports.
In the financial year 2023-24, the automaker added 400 service touchpoints, making it the highest-ever addition in any financial year.
Many of these new service touchpoints are located in the non-urban markets. Through its vast service network, Maruti has been able to service a record 25 million vehicles in the last financial year.
The company’s 5000th touchpoint located in Gurugram, Haryana was inaugurated by Hisashi Takeuchi, Managing Director & CEO, Maruti Suzuki.
Maruti Suzuki inaugurated its first service workshop in the year 1983. By 1997, in a period of 14 years, it reached 1,000 service touchpoints. The company increased its network by another 1,000 service touchpoints in 9 years, followed by 8 years and 7 years. Notably, the last 1,000 service touchpoints were set up in just about 3 years.
