Leaders Speak: HROne's Global Top Rank Secret For Customer Satisfaction
HROne is celebrating their recent recognition of rank #3 for Highest Satisfaction Product in the world by G2's Best Software Products 2024 list.
Karan Jain, Founder, HROne highlighted how he wants to dedicate this global recognition to HROne family who believe in putting HR fulfilment first. He added, “They are the real heroes who ensure that our customer’s voice guides HROne roadmap and consider their satisfaction to be the ultimate reward.”
But what exactly makes HROne different?
We decided to ask the HROne leadership team to find out all that went behind the curtain.
Talking about how HROne is different from generic HR software, Magnum Gupta, Head of Product, shared that their every feature is meant to empower HR professionals.
He emphasized, “At HROne, we believe in keeping things simple. We listen closely to our customers and prioritize their needs in our product roadmap. Our focus isn't on complex bells and whistles, but on delivering features that make their HCM processes simpler and effortless. We work closely with other teams to make sure every new feature integrates smoothly.”
From the very beginning, the HROne’s sales team ensures that they showcase the true picture of their product and set realistic expectations. Nitin Bisht, Head of Sales, believes in offering personalized solutions. He directs his team to take time to understand unique HR challenges through in-depth consultations. Nitin said, “We strive to be trusted advisors, providing specific solutions for specific problems, transparent pricing plans and clear communication at every step so that HRs can make right decision.”
When we asked Arvind Mishra, Head of Onboarding at HROne about the same, he advocated, “At HROne, we believe smooth onboarding sets the stage for success. That's why we design structured implementation and training programs so that everyone gets the most out of HROne. And to ensure everyone feels confident using the new HCM software, we offer dedicated support during complete go-live process.” Their team is involved in taking clients’ feedback that could help them improve onboarding experience.
When any HRMS is implemented in the company, it’s not the complete work done! The major task starts when their diversified workforce starts using it for everyday HR tasks be it punching their attendance, posting job ads or processing payroll every month, and several other tasks.
So, after implementation, HROne’s support team offers every company using HROne a dedicated support partner that responds and attempts to resolve their queries as per the defined SLAs.
According to Jitendra Verma, Head of Support at HROne, “We strive to go ‘extra’ mile by offering timely and responsive assistance. Our support agents are product experts, equipped to troubleshoot effectively and guide through step-by-step solutions. Seeing how HROne simplifies daily HR tasks and empowers them to focus on what matters most - their people - is the biggest reward for us. We take pride in being an HCM software company that assigns dedicated support specialists to our customers, instead of relying on email-led communication only where one has to deal with different support staff every time they raise a query.”
HROne has a proactive approach to ensure that users are getting the most out of their investment. To ensure optimum usage of the product and higher ROI for its users, HROne also has a dedicated customer success team.
As per Satinder Kauur, Head of Customer Success, “We help HR professionals become automation experts, ensure optimal process usage to help every HR leader build the most amazing workplace. From understanding users' needs and building features to ensuring a smooth implementation, ongoing support, and user empowerment, HROne takes a holistic approach that prioritizes user satisfaction at every step of the way.”
At the core of HROne's philosophy lies a deep respect for the critical role HR professionals play in an organization's success. They believe HR teams deserve the best possible tools to streamline their work, automate tasks, and focus on strategic initiatives that drive employee engagement and overall business growth.
About HROne:
HROne has been redefining modern-day workplaces with cutting-edge HR technology since 2016. It is an HR automation platform that helps companies eliminate mundane and repetitive HR tasks by automating 127+ processes.
Consistently ranked as one of the top HR software, HROne is on a mission to improve the quality of professional lives by helping HRs and employees derive work fulfillment. It is trusted by 1500+ organizations for simplifying their attendance, payroll, expense, employee lifecycle, recruitment, employee engagement, and management functions daily.
The 300+ strong team works daily on the promise to maximize productivity with highly configurable HRMS, analytics, and mobile app, with the best customer success in the industry.
HROne equates its success with the success of its people, clients, partners, and community.
To learn more, visit hrone.cloud
Disclaimer: No Deccan Chronicle journalist was involved in the creation of this content. The group also takes no responsibility for this content.
