Restaurant of Mistaken Orders - Tokyo restaurant staffed by people with dementia

In this Tokyo restaurant, customers are happy to get a bad service or something that they did not order. Getting a sandwich instead of the soup you ordered is not considered something bad but a unique and different experience in this stylish and fashionable restaurant.

The Restaurant of Mistaken Orders in Tokyo owned by Japanese television director Shiro Ogun has people with dementia as employees. In a country like Japan where a very high number of people are living with dementia, this restaurant is an inspiring example of how society can embrace and include individuals with disabilities in culture and daily life.

It was in 2017 that Shiro Ogun founded the restaurant and the experience of working there has provided its staff a sense of independence and fulfillment. Though the diners sometimes won't get the meal, they ordered, they express high satisfaction with the restaurant experience.

Moreover, the customers are encouraged to respond with humour and warmth when they get a mismatched order. Ever since the restaurant’s first event, only 37% of orders are generally mistaken, but 99% of the customers “declared themselves happy,” as well as believing that such unique ideas will help in understanding people living with dementia.