Avaan India’s Vision for Hassle-Free Air Travel: CEO Meera Singh Speaks
In an exclusive conversation with Deccan Chronicle, Meera Singh, the brain behind Avaan India, shares insights on the company’s mission to simplify excess baggage handling for travellers. She talks about how Avaan India is setting new standards in convenience and affordability.
Can you tell us more about Avaan India's vision for the excess baggage segment?
Avaan Excess has a vision to make air travel safe, hassle-free & convenient and give the traveller the luxury of excess baggage at affordable cost. As part of our strategic expansion plan, our vision is to set up Excess Baggage Kiosks across all airports in the country.
How does Avaan India's pricing strategy compare to that of airlines, and what benefits do customers gain from choosing your services?
Avaan prices start from less than Rs 89 per kg which is 1/5th of Airline excess baggage charges of Rs. 600 per kg.
Our customers enjoy multiple benefits with Avaan Excess. Firstly, they save money on excess baggage fees, ensuring their travel remains affordable. Secondly, we prioritize convenience by enabling hassle-free journeys, sparing travellers from the burden of managing heavy baggage in long check-in queues. We also give customer the option to choose the mode of transportation for their shipment and offer door-to-door pickup services, allowing customers to book directly through our avian website our call centre 08069405400. Soon, our upcoming mobile app will further streamline booking processes, providing even greater accessibility and ease for users on their phones.
Avaan India has received several industry recognitions and awards. Can you elaborate on what these achievements mean to the company?
Avaan India has been awarded with the “Startup Business of the Year” by ET NOW and the “Best Hyderabad Women Startup” by Silicon India.Meera Singh has also been honored with several awards, including the Woman of Worth Award at the World Women Leadership Congress, the ET Inspiring Women Leaders Award, and the Women Achiever Award from MSME
These awards validate our service and boost our confidence as pioneers in the excess baggage sector. This recognition will also enable us to attract top industry talent to our company.
How has your expertise in logistics and supply chain management contributed to Avaan India's success?
I was one of the pioneers to introduce customer service in the logistics sector, mainly in TCI & Gati. With decades of experience in these esteemed organizations, I have gained invaluable insights and expertise that allow Avaan to offer top-notch logistics services at the most competitive rates in the country. Our commitment to excellence is evident in our efficient excess baggage and package delivery services. Furthermore, we are adept at addressing technological needs such as CRM, Track & Trace systems, and leveraging technology to ensure utmost customer satisfaction.
Can you discuss the significance of Avaan India's strategic partnerships with esteemed brands and how they make travel experience hassle free?
We have established partnerships with major entities such as GMR, Airport Authority of India, and Adani, enabling us to launch our services at their airports nationwide. This collaboration allows passengers departing from these airports to benefit from Avaan Excess Baggage services at affordable rates, ensuring they can travel light and have a smooth and hassle-free trip.
Airports serve as marketing platforms, offering widespread visibility for our Excess Baggage Kiosks across the country, thereby bolstering our brand presence. This enhances Avaan's reputation as a reliable provider of baggage delivery services.
In addition to airports, we are expanding our reach by partnering with esteemed hospitality groups like the Taj Group of Hotels. This partnership enables us to extend our excess baggage services to their distinguished guests, further enhancing our service offerings.
About your comprehensive package and baggage shipping services across the globe, could you tell us how Avaan India will ensure timely deliveries at affordable rates?
We have partnered with leading international logistics providers to ensure that baggage is handled with utmost care and delivered intact and on time at affordable cost.
How does Avaan India's door-to-door pickup and delivery service work, and what convenience does it offer to customers?
Our service provides travellers with convenient excess baggage solutions, offering door-to-door pickup and worldwide delivery. Baggage and packages can be easily booked online through our website (www.avaanexcess.com) or via our customer toll free no. at 08069405400.
We pick up baggage directly from passengers' doorsteps and ensure secure delivery to their destination doorstep. This hassle-free service allows travellers to carry more without the worry of leaving anything behind, while benefiting from affordable rates and the convenience of seamless doorstep pickup and delivery.
How does the excess baggage kiosk at Hyderabad Airport work for travellers, and are there plans to expand to other airports?
Passengers can conveniently drop off their luggage at our kiosk located at Hyderabad Airport's international terminal Departure Forecourt, at just 1/5th of the airline's excess baggage price thereby getting a cost effective advantage. Our service also allows travelers to manage excess baggage without waiting in airline queues, saving both time and money.
Currently, we're offering a 50% discount at our Hyderabad kiosks for shipping baggage and packages to any pincode in the country. We have launched two kiosks at Hyderabad Airport – one outside and one inside the international terminal (departures).
Our services are currently available at Delhi, Jaipur, Ahmedabad, Guwahati, Hyderabad, and Lucknow airports, with plans underway to expand to all other airports nationwide."
What are Avaan India's future plans and expansion strategies in the excess baggage segment?
We are expanding our services to all major airports across India and exploring opportunities in international airports as well.
In addition to our standard offerings, we are planning to introduce white glove services such as Student Express and Art Express. Moreover, we have partnered with leading 5-star hotel chains, wedding planners, and event management companies to provide specialized solutions for moving excess baggage and packages for their customers and clients.
