Hyderabad: With an aim to bring the governance closer to people, the municipal administration and urban development (MAUD) department will launch 'ward-level administration system' under the GHMC limits by this month-end.
Ward offices will be set up in all the 150 wards under the GHMC limits where about 10 officials from various departments will be available to enable people of respective wards to bring civic issues to their notice and seek redressal immediately.
The decision was taken in the first review meeting conducted by municipal minister K.T.Rama Rao in the new Secretariat on Wednesday. Rama Rao said that new districts, revenue divisions, and mandals were created to decentralise governance and bring administration closer to the people under the leadership of Chief Minister K. Chandrashekar Rao.
Along with them, the state government was successful in bridging the gap between people and the administration through newly formed municipalities and gram panchayats. Rama Rao stated that the ward administration system will be introduced to further the CM's vision.
Rather than going all the way to GHMC circle or zonal offices, the new system allows people to approach ward offices located nearby to get their work done, lodge complaints, and give suggestions to the state government, he said, adding that this will help the government quickly identify and resolve people's grievances.
About 10 officers will be available at the ward offices. An official of the rank of assistant municipal commissioner will be incharge of the ward governance system.
Officials from the sanitation, electricity, road maintenance, entomology, veterinary, town planning, and water board wings, among others, would be assigned to him. In addition to carrying out the state government's programmes, they will receive complaints from people and resolve them.
Rama Rao directed that the ward administration system be in place by the end of this month, and that teams of staff members be prepared to be deployed to the ward offices.
They must be trained on the objectives, aims, and operation of the system, among other things. He directed officials to guarantee that the design of the ward offices is uniform and citizen-friendly. The minister stated that the ward offices must be linked utilising technology as well as social media. Rama Rao said that the ward administration system will ensure that there are no delays in delivering municipal services to people.
Special chief secretary of MAUD, Arvind Kumar, HMWSSB managing director Dana Kishore, GHMC commissioner D.S. Lokesh Kumar and heads of other departments were present at the meeting.
