Bengaluru: The Kempegowda International Airport has scored the highest rating among all airports in the quarterly ACI-ASQ Arrival Survey. In the survey, conducted among arriving passengers between April and June, KIA got 4.67 rating points (out of five) in the Airports Council International’s Airport Service Quality’s first survey. The Abu Dhabi International Airport was second with 4.53 points, while Toronto Pearson International Airport was third with 4.44 points. In addition to its existing departure surveys for 358 international airports worldwide, ACI for the first time introduced an exclusive survey for arriving passengers. It focuses on the experience of arriving passengers, helping airports measure, benchmark and enhance service quality. KIA was the only Indian airport to participate. The ASQ Arrivals Survey measures passengers' views on five key areas of disembarkation, immigration (only for international passengers), baggage reclaim, customs and airport infrastructure.
