Hyderabad: The insurance ombudsman, Hyderabad conducted a meeting at the Zonal Training Centre, LIC, Hyderabad on November 11 to mark Bima Lokpal Day. Insurers from life and non-life wings attended the event.
Insurance Regulatory and Development Authority (IRDAI) chairman Debashish Panda addressed the participants through an online webcast. He spoke about the major changes taking place in the insurance industry and emphasised that the insurers should strive to achieve the objective of ‘Insurance for all by 2047’ and develop a robust grievance mechanism to build trust of policyholders in the industry.He added that platforms like Bima Bharosa should be popularised, and said Bima Sugam would be a game changer for the insurance industry. The chief guest, Rajeswari, member of IRDAI, advised the insurers to strive towards customer satisfaction. She appealed to all the insurers to ensure that each eligible person is given one life and one health policy.
The guest of honour, B P Acharya, Chairman, Insurance Ombudsman Advisory Committee, complimented the Ombudsman Centres for services rendered and resolving the disputes expeditiously in a cost-effective manner. He appealed to the insurers to create awareness about the institution of ombudsman as an effective grievance redressal forum.
