Andhra Pradesh: KGH implements digital solutions for patient grievances

During a media conference held on Friday, KGH superintendent Dr K. Shivananda emphasised the hospital’s commitment to providing better medical services and fostering stronger relationships between doctors and patients. He reiterated that there is zero tolerance for bribery within the institution, promising disciplinary action against any staff member found engaging in corrupt practices.

In response to patient complaints regarding difficulties faced at the hospital, a command control centre has been established at the collector’s office. Patients can now reach out for assistance through the phone lines 0891-2590100 and 2590102.

Dr Shivananda also highlighted the benefits of the Ayushman Digital Mission, which allows for secure registration of medical records, enabling doctors to access patient health histories using their Abha ID numbers. He also mentioned that the digital registration of patient details under the Ayushman Bharat Digitisation Mission is underway, facilitating better access to health records across hospitals in different states.

He further said that the hospital is also streamlining the issuance of birth certificates and death certificates and addressing issues related to claims made by multiple parties regarding patients. To further enhance patient care, KGH is implementing reforms in its casualty department and ensuring that staff members fulfil their duties effectively. In addition to these improvements, he also announced plans for better parking facilities and the availability of staff members in the outpatient department via mobile phones to assist those without smartphones.