AI Powered Digital Twin to Transform Passenger Experience Unveiled at RGIA
Hyderabad: The GMR Airports on Wednesday launched an AI-powered digital twin platform at Rajiv Gandhi International Airport (RGIA) in Shamshabad, aiming to revolutionize airport operations and transform the passenger experience.
Built on an innovative platform, it also unveiled its one of a kind next- generation Airport Predictive Operation Centre (APOC), a transformative advancement in airport management and operations at RGIA. This innovative platform integrates airside, landside, and terminal operations into a unified system, utilizing real-time data to optimize decision-making, minimize disruptions, and ensure seamless operations
This state-of-the-art facility brings real-time synergy between various stakeholders within the airport ecosystem, marking a transformative step in airport management. The digital twin platform in a phased manner will be adopted as the standard operating model across all GMR-operated airports.
Union Minister of Civil Aviation, Kinjarapu Ram Mohan Naidu, Minister of Roads and Buildings, Komatireddy Venkat Reddy and other dignitaries graced the occasion.
Speaking about the innovative feature, SGK Kishore, ED – South & Chief Innovation Officer, GMR Airports said, “GMR Group is leading the aviation industry with cutting-edge technological innovations, focusing on significantly enhancing passenger experiences. Our new AI-enabled digital platform and the APOC set new standards in modernizing operations and elevating passenger satisfaction. By integrating real-time data and advanced analytics, we ensure smooth passenger flow, reduced wait times, and personalized services, shaping the future of air travel with unparalleled efficiency and safety.”
The NextGen APOC powered by a digital twin platform integrates multiple stakeholders, including airlines, ground handlers, and air traffic control, fostering collaborative decision-making and comprehensive situational awareness. This holistic approach ensures proactive responses to operational challenges, ultimately delivering unparalleled efficiency, safety, and passenger satisfaction.
By leveraging cutting-edge digital technologies, artificial intelligence, and real-time prescriptive analytics, GMR Airports is committed to transforming the passenger journey, ensuring seamless experiences at every touch point.
