People claim that the issue remains unresolved even after an officer was assigned to resolve the complaint and sharing his name and his phone number with the complaint
Hyderabad: The GHMC is reportedly closing complaints lodged by people through different platforms without resolving them. People could lodge complaints through Twitter, MyGHMC app and on landline phone number 040-21111111.
In many cases, instead of resolving the issue, GHMC officials either close the complaint stating that the issue was ‘Resolved by Officer’, ‘We have your pending complaint’ and ‘submitted for sanction’. Sometimes, the complainant also gets an SMS stating, ‘We regret your inconvenience caused, your issue will be resolved’.
People claim that the issue remains unresolved even after an officer was assigned to resolve the complaint and sharing his name and his phone number with the complaint.
The most common grievances that remain resolved relate to street lights, illegal constructions, illegal advertisement and dysfunctional washrooms.
According to sources, the complaints are escalated to the officials responsible immediately. However, some officials are seen to be closing the complaints by uploading the pictures of the grievance site.
Apart from this, the GHMC had formulated a comprehensive road maintenance programme (CRMP) for maintenance and restoration of main roads, under which it hired private agencies zone wise giving them exclusive WhatsApp phone numbers, Twitter handles and email IDs to report complaints. However, the CRMP grievance redressal system flopped with people unable to reach them.
Speaking about the grievance redressal, the GHMC officials said that only major issues such as laying of new roads, and the ones that require more time were not being resolved.
“For instance, people report about illegal constructions. However, the property owner brings a stay order from the court. So we cannot take further action,” said the GHMC official.
The sources, however, blamed the ineffective management of GHMC command control Rroom for not addressing complaints. They take complaints but don’t follow up on whether the issue was resolved or not. “People can report their grievances at the weekly Prajavani programme held every Monday at the GHMC head office and at its six zonal offices.”
