Hyderabad: Passengers aboard Oman Air flight WY 232 at the Shamshabad airport faced severe inconvenience after being kept waiting in the aircraft for over three hours, without water or air conditioning, and then deboarded after a long delay.
Families with young children and elderly passengers reportedly faced distressing conditions with no help from the airlines to offboard them during the delay.
The situation got worse when passengers were finally asked to deboard, only to be stuck in buses that were meant to take them to the terminal for another hour. Videos shared on social media revealed that the pilot informed passengers that the aircraft was “not technically fit to fly.”
“We were told the flight was not technically fit to fly, and yet we were kept waiting for hours without any clear explanation,” a passenger shared.
“Families with young children and elderly passengers were struggling, and there was no support from the airline. We were given no information about what was going on or when we would be taken off the plane,” a passenger described.
“We’ve been waiting here for three hours with no access to the waiting room. Families with small children are struggling,” one passenger shared.
“The airline’s failure to provide communication or basic amenities is deeply disappointing,” shared another passenger.
D. Apparao, sub-inspector RGIA police station, said that the flight was delayed and cancelled because of the technical glitch.
After a long wait, passengers were moved to the waiting area, but by 10 pm, there was still no information about an alternative flight.
