Hyderabad: The police on Thursday introduced a citizen feedback system to improve public satisfaction with its services. The initiative is designed to gather opinions from the public on their interactions with police services through QR code-based surveys and outbound calls.
Citizens can scan QR codes displayed at police stations and other locations or provide feedback through the citizen feedback call centre managed by the Centre of Excellence (CoE)-CID.
Citizens are also invited to share suggestions for improving the feedback process through email at coefvts@gmail.com.
The feedback system covers services like FIR registrations, petitions, traffic e-Challans and passport verifications. Posters promoting the initiative have been distributed to all police stations and offices to encourage public participation.
During the virtual launch event, Director General of Police (DGP) Dr Jitender, IPS, along with senior officers including Cyberabad police commissioner Avinash Mohanty, stressed the importance of accountability and transparency.
