US-Based Cyara Opens Innovation Centre in Hyd; to Recruit 200 People in a Year
Hyderabad: US-based Cyara, a customer experience assurance solutions provider, launched its global innovation centre (GIC) in Hyderabad. This Hyderabad facility will be its hub for Innovation and product development. It will recruit 200 people in a year and has plans to scale it up to 500, said
Rishi Rana, chief executive officer of Cyara.
“We are investing in Hyderabad. Our plan is to hire 200 people this year and grow that to 500 soon,” said Rana.
The company has another India office at Ahmedabad. “Hyderabad is going to be our largest innovation centre for the products that we will be building. We are not building a large services team but more on the research and development and products,” he said.
“The work happening in Hyderabad will have an impact on the global operations as the products will be built here. They will be deployed across the globe from Hyderabad,” said Rana. It caters to companies from technology, banking, insurance, airlines and other segments.
“We are growing in this space with GenAI and large learning models. We will be integrating these in a large way to boost the productivity of contact centres,” he said, adding that the company is hiring people from AI, telecom, and IVR backgrounds apart from developers.
Contact centre and customer service areas will see large-scale deployment of bots, AI and large language models (LLMs). “We absorb major LLMs and AI tools so that companies can provide the right answers with their end customers,” he said.
“In the last 20 years, the world was moving around software-as-a-service (Saas) and how can you develop products around it in the next five to seven years. A lot of Saas is going to be replaced by AI agents, AI agents will be inserted into any and all applications that we can think about. AI portions will be inculcated in every aspect of our work life as well. If you are a young college graduate, it is time to know how to build AI agents and learn how LLMs work. The world has produced almost $20 trillion worth of software in the last 20 years. Most of it is going to be disrupted or replaced by AI. Every kid out there should start learning these because that's how the world is going to be changing from here on,” he told DC.
