The remodelled service centres incorporate advanced digitalised processes to cater to evolving expectations of Samsung’s young and dynamic customer base
Gurugram: Samsung is set to elevate its smartphone customer service experience with a comprehensive redesign of its service centres.
The remodelled service centres incorporate advanced digitalised processes to cater to evolving expectations of Samsung’s young and dynamic customer base. They not only boast a diverse product portfolio but also lead the way in technological innovation with advanced diagnostic tools that detect issues with pin-point accuracy.
The upgraded centres break away from traditional layouts, introducing plush, sofa-style seating equipped with inbuilt wireless charging stations to create a lounge-like ambience. Reimagined accessory walls showcase Samsung’s extensive range of wearables, while ultra-large digital screens feature the latest product innovations, offering visitors an immersive experience.
To enhance customer interactions, dedicated kiosks will enable visitors to connect with product support specialists, explore new product launches, and stay updated on exclusive offers and discounts. An online appointment booking system will allow customers to schedule their visits in advance, ensuring a hassle-free experience with minimal wait times.
Samsung currently operates more than 3,000 service touch points across India including physical service centres, resident engineers and collection points. The roll-out of the service centre redesign will be implemented in phases across key cities, ensuring an elevated customer experience nationwide.
