Samsung Chief Executive urges it employees to learn from Note 7 crisis

Chief Executive of Samsung Electronics Co Ltd Kwon Oh-hyun has called for improvement for the South Korean smartphone manufacturer, as it is still facing the hits of the costly withdrawal of its Galaxy Note 7 smartphone. Not referring directly to the failure of the fire-prone Note 7s, Kwon said in a statement Samsung employees should look back and ask whether they had been contented in their work.

“We have a long history of overcoming crises,” Kwon said, “Let us use this crisis as a chance to make another leap by re-examining and thoroughly improving how we work, how we think about innovation and our perspective of our customers.

The global smartphone leader and Apple Inc rival last week said they aimed to recover swiftly from the withdrawal of the fire-prone Note 7 in October. The debacle raised concerns about Samsung’s quality control systems causing them to pull their third-quarter earnings to their lowest level in nearly eight years, but so far no one at the firm has been publicly held responsible.

Samsung has started its investigations into the Note 7 fires beyond its batteries as it tries to get to the bottom of one of the worst product failures of all time.